02 Dec SML in Cable and Wireless

Jeremy Webster, HR Director for Cable and Wireless in the Caribbean and Latin America, has written an article on the use of SML in his company. (The article has been published in Croner's HRM Professionals Briefing, Issue 6.) It explains how the company picked up on SML in 1992 and has been developing its use since then. He describes how the work evolved as follows:...